Returning control of the family office to the next generation

"We're not sure we really have control over our family office." After the patriarch died, a few advisers quietly took the reins. Here is how the next generation took them back.

"It may sound strange, but we're not sure we really have control over our family office." That is what the next generation told us, not long after the patriarch had passed away.

They had a point.

After the founder's death, a handful of long-standing advisers gradually tightened their hold on the family office. There was no malice in it. Most of them were genuinely convinced that the new generation lacked the experience to run a structure this complex, and they wanted to protect the family's wealth. But in protecting it, they forgot the one thing that defines a family office. It is there to serve. To serve the family.

So the next generation came to us. They wanted an outside perspective, and a way back to a more normal setting, one where the people who own the wealth are the people who direct it.

It took eighteen months. We got there. Here is what we did:

  • Reminded everyone who the real owners were, whatever their skills at that moment.
  • Parted company with the few who would not adapt.
  • Redefined the structures and the decision-making processes.
  • Simplified the complexity the patriarch had built, the kind only he could hold in his head.

Throughout, we increased the next generation's direct exposure to every part of the business, putting real decisions in their hands. The aim was simple: legitimacy, and the confidence to act on their own judgement.

We were careful about one thing. Our role was never to run the family office for them. A family office run by its advisers is only a different version of the same problem. Our role was to guide the next generation until they became the legitimate operators of their own system. Then we left.

The pattern is more common than families expect. Expertise quietly fills the space that ownership leaves empty, and the gap widens with every decision the next generation does not make. Competence was never the problem. Ownership was: authority had drifted away from the people the family office exists to serve, and it had to be put back.

Because we are here to serve.

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